The pictures visible on the website of the products are not contractual..
Customers have a 15-day period of reflection to return the device..
Please read the instruction manual carefully, do not return a device without consulting us.
Please allow 3 to 5 working days after your order is received and processed to receive the item at the address submitted while ordering. Parcel will be insured as a registered mail and a signature will be required..
If you are absent the day your parcel is delivered, a delivery notification card will be left at the address given during the order. Note that you quickly need to pick up the package at your local post office, within 10 days maximum, otherwise the parcel will be returned to us
In case of non-receipt within 10 days, you must make a claim at your post office and contact us so we can look for it, and then send us a declaration on your honor that you have not received the package.
For the sake of our customers’ privacy, packages are delivered in a neutral way.
The warranty starts on the date mentioned on the invoice for a period of 2 years (24 months).
This concerns only the generator, the accessories being considered as consumables..
For any warranty repair request, please include a copy of the invoice.
Warranty service can be refused if the bill is not attached. This warranty will not be applicable if the serial number on the back of the device has been altered, erased, removed or made illegible.
For any warranty repair request, please contact us by phone (+33)4 67 23 78 73, to test the device in situation.
The warranty is applicable to defects and includes renewal of the material on which a manufacturing defect has been found, your transportation costs are at your expense, we take in charge the transportation costs from our company up to your home.
The warranty is not applicable in the cases mentioned below :
Defects resulting from an accident, misuse, normal wear, improper maintenance or negligence, voltage variation, short circuit and other case of force majeure.
Defects occurred as a result of modification or repair or attempted repair by a non-authorized person.
The shipping costs generated by the repair are not covered by the warranty.
We are committed to only repair or replace defective parts causing the overall defect.
The shipping costs incurred by the customer remain at their expense.
Please contact us in case of breakdown at (+33)4 67 23 78 73 to test the device.
If a device is returned without beforehand request and with no defects, the return costs will be charged.