Please allow 3 to 5 working days after your order is receive d and processed to receive the item at the address submitted. Parcel will be insured as a registered mail and a signature will be required (Colissimo Expert F).
The tracking number will be given by e-mail, allowing you to follow the progress of the delivery.
If you are absent the day your parcel is delivered, a delivery notification card will be left at the address given during the order. Note that you quickly need to pick up the package at your local post office, within 10 days maximum, otherwise the parcel will be returned to us.
In case of non-receipt within 10 days, you must make a claim at your post office and contact us so we can look for it, and then send us a sworn statement that you have not received the package.
Please remember that any order paid by bank transfer will not be sent until the transfer has not been received.
Packages are generally shipped within 2 days after receipt of payment. They are shipped via UPS with tracking number and do not require a signature for delivery. Packages can also be shipped via UPS Extra and do require signature to be delivered. Please contact us before choosing this method of delivery because it requires additional costs. Whatever the method of delivery is, a link will be sent to you so the package can be tracked online.
Shipping charges include preparation, packing and postage costs. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend you to group all your items in one order. We can combine two orders placed separately, and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Boxes dimensions are appropriate and your items are properly protected.